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Motorola Sold User Data Along with Refurbished Xoom Tablets

Written by HeavenlyAndroid   
Tuesday, 07 February 2012 06:00

Motorola had a battery farm full of egg on its face as it held its hands up and admitted that between October and December 2011 it accidentally sold 100 refurbished Xoom tablets without having fully wiped previous owners data. The 100 compromised Xoom tablets were part of a group of 6,200 from the US that Motorola resold between October and December 2011 on Woot.com.

Motorola has since issued a plea to any customers who have purchased one of the affected tablets to return it to them so that it can be fully factory reset. Whether any Xoom tablets are returned to Motorola does not negate the fact that heaps of sensitive information has already fallen into the hands of unsuspecting buyers in the first instance. This must be a terrifying thought for any person who has recently sent a tablet back.

In an event that is equivalent to handing over a persons whole life along with their handbag, data such as banking details, passwords, messages, videos, photographs and social media accounts have landed in what could potentially be an unscrupulous individuals lap.

Even Star Trek residents are worried.

Motorola have offered a free Experian ProtextID service to any customer who returned a Xoom tablet between March and October 2011, in a desperate bid to protect sensitive information. Although this embarrassing blunder does not affect UK consumers, it's certainly an unsettling thought that such things can and do happen.

Motorola issued this statement concerning the issue: 'Motorola sincerely regrets and apologizes for any inconvenience this situation has caused the affected customers. Motorola is committed to rigorous data protection practices in order to protect its customers, and will continue to take the necessary steps to achieve this objective.'

How to Protect Yourself

There are a few basic steps that you can take if you find yourself in a similar situation:

If you are one of the unlucky people affected by this particular event it's imperative that you change your banking details, though it's an inconvenience, it's definitely important to request new bank cards immediately. all passwords to your email, online retailers such as eBay, and of course your more personal places such as Facebook. It's just as important

If you're about to sell your Android smartphone or tablet it's vitally important to complete a factory reset on your device before it changes hands. Before you wipe your data however, make sure that you backup all of your important files. Writing a list of all apps and files that you may wish to reinstall on a different Android device is also a useful move, and also ensure that all of your contacts are correctly synced with Google Mail.

A factory reset is a very simple action to perform and you should never sell your item on until you have taken this quick and easy step. To perform factory reset:

  • Press - menu
  • Tap - Settings
  • Tap - Privacy
  • Tap - Factory data reset
  • Tap - Reset phone/device

As long as you follow the procedures outlined above you should have no issues with privacy and can rest easy knowing you're protected. For anybody who is still worried about hardware they have returned to Motorola, it may be worth contacting them so that they can check if your device was affected.

Last Updated ( Monday, 06 February 2012 09:45 )
 

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